These terms apply whenever you browse this website or place an order with Dretex. By using the site or completing a purchase, you're agreeing to them.
Using This Site
You agree to use this site only for lawful purposes such as browsing products, placing genuine orders and contacting us with real questions. You won't attempt to interfere with the site's operation, scrape it at scale or use it to submit false or fraudulent orders.
Products & Pricing
We try to keep product descriptions, images and prices accurate, but mistakes can happen. If an item is listed at an incorrect price or is unexpectedly out of stock after you order, we'll contact you before completing the order rather than shipping something different from what you expected.
Orders & Payment
Orders are currently accepted on a Cash on Delivery basis within Sri Lanka. Placing an order is an offer to buy. We confirm it once we've processed it and you'll receive an email confirmation. We reserve the right to cancel an order (for example, for suspected fraud, an out-of-stock item or a pricing error) and will let you know if that happens.
Shipping & Returns
See our Shipping & Returns page for delivery estimates and how to request a return or exchange.
Accounts
If you create an account, you're responsible for keeping your login details secure and for any activity under your account. Let us know right away if you think your account has been accessed without your permission.
Promo Codes
Promo codes are subject to the conditions shown at checkout (validity period, minimum order amount and usage limits) and can be withdrawn or changed at any time before they're applied to an order.
Intellectual Property
The Dretex name, logo and the content on this site (photos, designs, and text) belong to Dretex and may not be reused without permission.
Changes to These Terms
We may update these terms from time to time as the store grows. The version shown here is always the current one.
Questions
If anything here is unclear, reach out through our Contact Us page.
